At Simkung Apparels, we strive to ensure your complete satisfaction with our products. If you’re not entirely happy with your purchase, our return policy is designed to be straightforward and customer-friendly.
1. Eligibility for Returns
- Time Frame: Returns are accepted within 7 days of the delivery date.
- Product Condition: Items must be unused, unwashed, and in their original packaging with all tags intact. You’re welcome to try on the products, but please ensure they remain in their original condition.
2. Non-Returnable Items
The following items are not eligible for return:
- Final Sale Items: Products marked as “final sale” at the time of purchase.
3. Return Process
To initiate a return:
- Contact Us: Email us at simkungapparels@gmail.com with your order details and the reason for the return.
- Approval: Once your return request is reviewed and approved, we will provide you with the return shipping address.
- Shipping: Ship the item back to us. Please note that the cost of return shipping is the responsibility of the customer, unless the product received is defective or incorrect.
4. Inspection and Refunds
- Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- Refund Approval: If the return is approved, we will process your refund within 7-10 business days to your original payment method.
5. Order Cancellations
- Cancellation Window: Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible if the order has already been shipped.
6. Contact Information
For any questions or assistance regarding returns, please contact us at simkungapparels@gmail.com. Our customer support team is here to help you.